Introduction
Relaxsshandmadee is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website relaxsshandmadee.world or use our IT consulting and audit services.
Information We Collect
We collect various types of information to provide and improve our IT consulting services:
- Personal information you provide directly, including name, email address, phone number, company information, and technology requirements
- Information collected automatically through cookies and similar technologies when you visit our website
- Usage data and analytics information about how you interact with our website
- Communication records, including emails and messages exchanged with our team
- Technical information such as IP address, browser type, device information, and operating system
How We Use Your Information
We use the collected information for the following purposes:
- Delivering and managing our IT consulting and audit services
- Communicating with you about services, inquiries, and support requests
- Customizing consulting solutions to meet your specific business needs
- Analyzing website usage patterns to improve user experience and service offerings
- Sending technical notices, updates, and administrative messages
- Preventing fraud, ensuring security, and complying with legal obligations
- Conducting research and analytics to enhance our service quality
Legal Basis for Processing
We process your personal information based on the following legal grounds under GDPR and applicable data protection laws:
- Consent: When you have provided explicit consent for specific processing activities
- Contract performance: To fulfill our contractual obligations and provide requested services
- Legal obligation: To comply with applicable laws, regulations, and legal processes
- Legitimate interests: To operate our business, improve services, and ensure security, where such interests do not override your rights and freedoms
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With trusted service providers who assist in operating our business, such as hosting providers, analytics services, and payment processors, under strict confidentiality agreements
- When required by law, court order, or governmental authority
- To protect our rights, property, or safety, or that of our clients and others
- In connection with a business transfer, merger, or acquisition, with prior notice to affected users
- With your explicit consent for specific sharing purposes
Data Protection
We implement comprehensive technical and organizational security measures to protect your personal information:
- Encryption of data in transit and at rest using industry-standard protocols
- Access controls and authentication mechanisms to restrict unauthorized access
- Regular security assessments and vulnerability testing
- Employee training on data protection and privacy practices
- Secure data storage and backup procedures
- Incident response procedures to address potential data breaches
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.
Your Rights and Options
You have the following rights regarding your personal information:
- Right to access: Request a copy of the personal information we hold about you
- Right to rectification: Request correction of inaccurate or incomplete information
- Right to erasure: Request deletion of your personal information under certain circumstances
- Right to restrict processing: Request limitation of how we process your information
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent: Withdraw previously given consent at any time
- Right to lodge a complaint: File a complaint with your local data protection authority
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days or as required by applicable law.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information internationally, we implement appropriate safeguards such as:
- Standard contractual clauses approved by relevant data protection authorities
- Adequacy decisions recognizing equivalent data protection standards
- Other legally recognized transfer mechanisms
By using our services, you consent to the transfer of your information to these countries.
Data Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:
- Service-related data: Retained for the duration of our business relationship and up to 7 years thereafter for legal and accounting purposes
- Marketing communications: Retained until you opt out or withdraw consent
- Website analytics: Retained in aggregated, anonymized form for up to 26 months
- Legal obligations: Retained as required by applicable laws, regulations, or court orders
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information promptly.
Third-Party Services
We use various third-party services that may collect and process your information:
- Google Ads Conversion Tracking: Tracks conversions and measures advertising effectiveness. Data is processed according to Google's Privacy Policy.
- Google Ads Remarketing: Enables us to show relevant ads to users who have visited our website. You can opt out through Google's Ads Settings.
- Google Analytics: Analyzes website usage and user behavior. Data collection can be managed through browser settings or Google Analytics opt-out tools.
- Google Maps API: Provides map functionality and may collect location data. Governed by Google's Privacy Policy and Terms of Service.
These third-party services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.
Use of Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Deliver personalized content and advertisements
- Improve website functionality and performance
You can control cookie preferences through your browser settings. For detailed information about our cookie practices, please see our Cookie Policy.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of material changes via email or prominent notice on our website
- Obtain your consent when required by applicable law
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: serviceteamY3mxs9K1m
- Phone: +1-304-233-5030
- Address: 980 National Rd, Wheeling, WV 26003, United States
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