Return Policy

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Nature of Services

Relaxsshandmadee provides professional IT consulting and audit services. As these are service-based offerings rather than physical products, our return policy differs from traditional retail policies. All services are delivered according to agreed-upon statements of work and project proposals.

Return Period

For service-based offerings, return and refund requests must be submitted within the following timeframes:

  • Satisfaction concerns: Within 7 business days of service delivery or completion
  • Service cancellation: Before work has commenced, as specified in your service agreement
  • Material service failures: Within 30 days of identifying the issue, provided it is reported promptly

Late requests may be considered on a case-by-case basis but are not guaranteed.

Return Conditions

Returns and refunds are subject to the following conditions:

  • Services must not have been fully delivered or must have material failures to meet documented deliverables
  • Requests must be submitted in writing with detailed explanation of concerns
  • You must provide reasonable opportunity for us to address and remedy any issues before requesting a refund
  • Refund eligibility is determined based on the terms of your specific service agreement
  • Partial refunds may be considered for partially completed services

We reserve the right to request documentation or evidence supporting your refund request.

Satisfaction Guarantee

We are committed to delivering high-quality IT consulting services that meet your expectations. If you are not satisfied with our services, please contact us within seven business days of service delivery. We will work with you to address your concerns and, if necessary, provide additional support or adjustments to meet the agreed-upon deliverables.

Return Shipping Costs

As we provide service-based IT consulting and audit services rather than physical products, there are no shipping costs associated with returns. However, please note:

  • If any physical materials or documents were provided as part of the service, return shipping costs for these items may apply
  • Any third-party costs incurred on your behalf are non-refundable unless otherwise specified
  • Administrative fees may apply in certain circumstances as outlined in your service agreement

Non-Refundable Items

The following items and services are generally non-refundable:

  • Initial consultation fees and discovery phase work
  • Work already performed and delivered, including completed reports, analyses, and recommendations
  • Third-party costs incurred on your behalf, such as software licenses, tools, or external services
  • Custom research, analysis, or deliverables specific to your organization
  • Administrative fees and processing charges as specified in your service agreement
  • Services that have been substantially completed or delivered in full

These exclusions will be clearly outlined in your service agreement. Exceptions may be made in cases of material service failures or breach of contract on our part.

General Legal Requirements

This return policy is subject to applicable consumer protection laws and regulations:

  • We comply with all applicable federal, state, and local laws regarding refunds and returns
  • Your rights under consumer protection laws are not limited by this policy
  • This policy does not affect any statutory rights you may have
  • Disputes will be resolved in accordance with the terms of your service agreement and applicable law

If any provision of this policy conflicts with applicable law, the law shall prevail.

Order Cancellation Policy

You may cancel your service order under the following conditions:

  • Cancellation before work commences: Full refund, subject to any non-refundable deposits specified in your agreement
  • Cancellation after work has begun: Refund will be calculated based on work completed and costs incurred
  • Cancellation must be submitted in writing to serviceteamY3mxs9K1m
  • Cancellation fees may apply as specified in your service agreement
  • We reserve the right to cancel orders in cases of non-payment, breach of agreement, or other circumstances as outlined in the service terms

Cancellation requests will be processed within 5 business days, and refunds, if applicable, will follow our standard refund procedure.

Return Process

To initiate a return or refund request, follow these steps:

  1. Contact our team at serviceteamY3mxs9K1m or call +1-304-233-5030
  2. Provide your project details, service agreement reference, and specific concerns in writing
  3. Allow us an opportunity to address and remedy any issues, if applicable
  4. Our team will review your request within 5 business days
  5. You will receive a written response with our determination and next steps
  6. If approved, refund processing will begin as outlined below

We may request additional information or documentation to process your request effectively.

Refund Procedure

Once a refund is approved:

  • Refunds will be processed to the original payment method used for the transaction
  • Processing time is typically 10-15 business days from approval date
  • You will receive confirmation once the refund has been processed
  • Bank or payment processor processing times may vary and are beyond our control
  • Partial refunds will be calculated based on services delivered versus services agreed upon

If you do not receive your refund within the specified timeframe, please contact us immediately.

Contact Information

For questions about this Return Policy, to initiate a refund request, or to discuss any concerns about our services, please contact us:

  • Email: serviceteamY3mxs9K1m
  • Phone: +1-304-233-5030
  • Address: 980 National Rd, Wheeling, WV 26003, United States

Our customer service team is available to assist you with any questions or concerns regarding returns, refunds, or our services.